When placing your order you will be notified of the projected delivery date.

*Note – Delivery Standard is based on the projected Winter Delivery Schedule. The delivery schedule is subject to change due to inclement weather, vehicle maintenance, and/or other circumstances beyond our control. You can check the expected delivery date for your order by logging into your account and clicking on the order history tab.

Please read this section carefully to keep your family safe and secure:

1. Make sure that all doors, windows, and other openings are securely closed to retain as much heat as possible until your heating oil delivery is made.
2. If you have a supplemental source of heat (wood stove, fireplace, space heater, etc.) you can use that to maintain the heat in your home. Be sure to operate these appliances safely and in accordance with the manufacturer’s instructions.
3. Make sure you are actually out of oil as your no-heat situation could be due to another problem. For example, it is possible that there is a blockage somewhere in your fuel line between your tank and your oil burner. In systems that are not regularly maintained, it is common for a blockage to occur in the filter, the strainer or the nozzle. Other problems can also occur that will cause your oil burner to operate improperly. If you have oil, but are not getting heat, contact a local heating contractor as soon as possible.
4. Place an order for delivery ASAP and select emergency delivery service, where available.
5. If you have already placed an order, check online for your order status to determine when your delivery will be made.
6. If you are out of oil, you can add kerosene or diesel fuel to your heating oil tank until your heating oil delivery arrives. Either kerosene or diesel fuel can be purchased at many local gas stations. While these fuels are more expensive than heating oil, both will burn safely in your heating oil burner. Usually, 5 or 10 gallons will last for a day or two, depending upon the temperature and the size of your home.

It is unusual for us to experience abnormal weather and operational conditions. As soon as we become aware of such conditions, we will alert you on the site prior to placing your order.

Normal weather refers to typical weather conditions expected for that time of the year. Unusual weather conditions that could cause delivery delays can include:

• The inability for trucks to enter driveways or parking lots, typically due to snow and ice.
• Poor road conditions caused by rain, snow, wind, ice, sleet, etc.
• Weather conditions that slow deliveries such as snow, ice, wind, and temperatures.
• Below average winter temperatures over several days which may occasionally cause an unusual increase in demand in a short period of time.

Normal operational conditions refer to the typical availability of supplies and equipment required to respond to a normal number of deliveries. Unusual operational conditions that could cause a delivery delay can include:

• Limited availability of fuel, or other supplies, that could be caused by circumstances such as terminal closures or restricted access, unavailability of fuel at terminals, other situations that cause delays in securing fuel or other supplies.
• Mechanical breakdowns or malfunctions that limit the ability for a company to perform their normal functions.
• Labor actions, such as work stoppages, work slowdowns or strikes, that negatively impact the ability for a company to conduct their normal business activity.